Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through tonmit.com, forms hosted on or linked from the website, email communications initiated through the website, downloadable-resource requests and related digital services directly controlled by Tonmit.

It does not govern the independent privacy practices of third-party websites, logistics providers, marketplaces, social networks or other services that maintain their own privacy notices.

For purposes of applicable privacy laws, Tonmit is responsible for the personal information it collects through these services unless another notice identifies a different responsible entity.

Information We Collect

Information you provide directly

We may collect information that you voluntarily provide when you:

• Submit a contact form or request a quotation;
• Request product information, samples, availability or specifications;
• Request quality, regulatory, packaging or compliance-related documentation;
• Discuss private-label, OEM, labeling, packaging or fulfillment requirements;
• Subscribe to business updates or marketing communications;
• Communicate with us by email, phone or another approved channel.

The information may include:

• Name and business contact details;
• Company or organization name;
• Job title or professional role;
• Business address and shipping details;
• Product interests and sourcing requirements;
• Specifications, quantities and packaging requirements;
• Quotation, sample, order or fulfillment information;
• Documents, files and other information you choose to submit.

Information collected automatically

When you visit the website, we or our service providers may automatically collect technical and usage information, including:

• IP address and approximate location derived from it;
• Browser, operating system and device type;
• Cookie identifiers and similar online identifiers;
• Pages viewed and navigation activity;
• Date, time and duration of visits;
• Referring pages, links and campaign parameters;
• Website errors, security events and performance data.

Information from other sources

We may receive business-contact or transaction-related information from service providers, referral partners, suppliers, logistics or fulfillment partners, publicly available business sources, professional directories or other parties involved in responding to your request.

Information You Should Not Submit

When discussing product use in a clinical or institutional setting, remove patient-specific details. If sensitive information is submitted unintentionally, we may delete, restrict or securely route it as appropriate.

How We Use Personal Information

We may use personal information to:

• Respond to inquiries and provide customer support;
• Prepare quotations and evaluate sourcing requests;
• Confirm product specifications, packaging, documentation and availability;
• Coordinate samples, orders, logistics, warehousing and fulfillment;
• Support private-label, OEM and custom-packaging projects;
• Maintain business, transaction and communication records;
• Operate, analyze, secure and improve the website;
• Detect fraud, misuse, security incidents or technical problems;
• Send requested information and permitted business communications;
• Comply with legal obligations and protect our rights.

We may also use aggregated, anonymized or de-identified information for analytics, product planning, website improvement and business development, provided the information is not used to identify an individual.

We do not currently use personal information collected through this website to make decisions that produce legal or similarly significant effects solely through automated processing.

Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, analytics tools and similar technologies to operate forms and requested features, maintain security, remember preferences, measure website performance and understand how visitors interact with content.

Some technologies are necessary for the website to function. Analytics, functional or advertising technologies may be optional depending on your location, our configuration and applicable law.

Information about cookies, similar technologies and available privacy controls is provided on our Cookie Preferences page. You may also use browser settings to block or delete cookies, although doing so may affect some website functions.

How We Share Personal Information

Tonmit does not sell personal information in exchange for money. We may disclose personal information to parties that support our business or your request, including:

• Website hosting, IT and security providers;
• Email, CRM, form and communication platforms;
• Analytics and website-performance providers;
• Product sourcing, manufacturing and supplier partners;
• Packaging, labeling and documentation providers;
• Warehousing, logistics, customs and fulfillment partners;
• Professional advisors, auditors and insurers;
• Government authorities or law-enforcement bodies when legally required;
• Parties involved in a merger, financing, reorganization or sale of assets.

We may also disclose information when reasonably necessary to comply with law, enforce agreements, investigate fraud or misuse, respond to security incidents, or protect Tonmit, our users or others.

International Data Transfers

Tonmit works with customers, suppliers and service providers in multiple countries. Personal information may therefore be processed or stored outside the country where you live, including in jurisdictions with different data-protection laws.

Where required, we use reasonable contractual, organizational or other safeguards for international transfers. You may contact us for additional information about safeguards relevant to your personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. The period depends on the nature of the information and the reason it was collected.

When information is no longer required, we may delete, anonymize, de-identify or securely archive it where retention is legally required.

Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss or destruction.

No website, email, online form or electronic storage system can be guaranteed completely secure. Avoid sending sensitive, patient-specific, confidential or payment information through general website forms unless we provide an appropriate secure channel.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of eligible information;
• Request a portable copy of certain information;
• Object to or restrict certain processing;
• Withdraw consent where processing relies on consent;
• Opt out of marketing communications;
• Opt out of sale, sharing or targeted advertising where applicable;
• Appeal a denied request where applicable;
• Lodge a complaint with an applicable data-protection authority.

To submit a request, email info@tonmit.com with the subject line “Privacy Request.” Describe the right you wish to exercise and the website interaction or business relationship involved.

We may need to verify your identity, authority or relationship with Tonmit before completing a request. Authorized agents may be required to provide evidence of authorization. Rights may be limited by applicable exceptions, legal obligations, security needs, recordkeeping requirements or contractual rights.

California Privacy Notice

This section applies only if Tonmit is subject to the California Consumer Privacy Act, as amended, for the processing at issue. California residents may have rights to know, access, delete, correct and obtain a portable copy of personal information, and to opt out of certain sale or sharing. California law also prohibits discrimination for exercising covered privacy rights.

Categories handled in the preceding 12 months

Sale, sharing and targeted advertising

Tonmit does not sell personal information for monetary consideration. Depending on the tools enabled on the website and how California law applies, certain analytics or advertising technologies may be treated as “sharing” or a “sale” even when no money is exchanged.

Where applicable, information about cookie-related choices is available through our Cookie Preferences page. Tonmit processes recognized opt-out preference signals, such as Global Privacy Control, where required by applicable law and technically supported by the website configuration.

Sensitive personal information

The website is not intended to collect sensitive personal information such as patient health records, account passwords, government identifiers, precise geolocation or payment-card details through general inquiry forms. Please do not submit such information unless specifically requested through an appropriate secure process.

Marketing Communications

If you choose to receive updates, we may send business communications about products, sourcing support, documentation resources or service updates. You may unsubscribe using the link in a marketing email or by contacting us.

Even after you opt out of marketing, we may continue to send non-marketing messages related to an inquiry, quotation, order, documentation request, transaction, security issue or existing business relationship.

Third-Party Websites and Services

The website may link to third-party websites, social platforms, tools or resources. Tonmit does not control and is not responsible for their independent privacy, security or content practices. Review the privacy notice of each third-party service before providing personal information.

Children’s Privacy

The website is intended for business users and is not directed to children. We do not knowingly collect personal information from children under 13, or a higher minimum age where required by applicable law. Contact us if you believe a child has submitted personal information so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Policy to reflect changes in our website, service providers, business operations, legal obligations or privacy practices. We will revise the “Last updated” date when changes are published. Material changes may be communicated through the website or another appropriate channel where required.